Privacy Policy

Manuscribe ("we," "us," "our") operates the manuscribe.com website and application. This policy explains what personal information we collect, why we collect it, and how we handle it.

Questions? Email us at hello@manuscribe.com.

1. What we collect

2. How we use your information

• Provide the service — store and sync your manuscripts, process payments, send transactional emails (sign-in links, receipts)
• AI-powered features — send manuscript text to our AI provider for editorial feedback, auto-catalog, and import processing (see Section 3)
• Improve the product — understand which features are used and fix bugs using analytics
• Communicate with you — respond to support requests, send product updates if you opt in to marketing emails

We do not sell your personal information. We use Google Ads conversion tracking to measure the effectiveness of our advertising. This means Google receives data about actions you take (such as signing up) linked to ad clicks that brought you to Manuscribe. We do not share your name, email, or manuscript content with Google for advertising purposes.

3. AI and your manuscripts

This is the section most authors care about, so we want to be direct:

• Your manuscripts are never used to train AI models. Our AI provider (OpenAI) does not use data submitted through their API for model training.
• When your text is sent to OpenAI. Manuscribe uses AI in two ways: (1) when you explicitly request editorial feedback, and (2) automatically for features like auto-catalog (detecting characters, places, and objects in your scenes) and import processing (organizing your manuscript into chapters and scenes). Both send manuscript text to OpenAI for analysis.
• We send only what's needed. We send manuscript text and minimal context (such as outline notes for a scene). We may also send your name for personalization. We do not send your email address or billing information to OpenAI.
• Retention. OpenAI retains API data for up to 30 days for abuse monitoring, then deletes it. Manuscribe stores records of AI interactions (such as feedback results and processing status) as part of your account data for as long as your account is active.
• AI provides feedback, not prose. Manuscribe's AI features analyze your writing and provide editorial commentary. They do not ghostwrite text into your manuscript.

4. Who we share your information with

We share your information only with the service providers we need to operate Manuscribe:

We do not share your information with anyone else unless required by law (such as a valid court order).

5. Cookies

• Authentication cookies — keep you signed in across sessions
• Analytics cookies — PostHog uses cookies and localStorage to track product usage tied to your account
• Advertising cookies — if you arrive via a Google ad, we set a first-party cookie (_gcl_aw) to record the ad click ID. This cookie is used by Google Ads to attribute conversions (such as signing up) back to the ad that brought you here. It expires after 90 days.

6. Data retention

• Account & manuscript data: retained while your account is active. If you want your data deleted, email us at hello@manuscribe.com and we will delete it from our systems within 30 days. Some data may persist in third-party provider systems per their own retention policies.
• AI processing: OpenAI retains API data for up to 30 days for abuse monitoring, then deletes it. Manuscribe retains records of AI interactions as part of your account data.
• Billing records: payment records are held by Stripe and retained per their data retention policies and applicable tax and legal requirements

7. Your rights

You can:

• Export your data — download your manuscripts at any time from within the app
• Delete your account — email us at hello@manuscribe.com and we will delete your account and all associated data within 30 days
• Opt out of marketing emails — click the unsubscribe link in any marketing email, or email us

8. Children's privacy

Manuscribe is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. Security

Your data is encrypted in transit (TLS) and at rest by our infrastructure providers (Supabase, Vercel, Cloudflare). While no system is perfectly secure, we take reasonable measures to protect your information.

10. Changes to this policy

We may update this policy from time to time. We will update the effective date at the top of this page when we do.

11. Contact

For privacy-related questions or requests, email us at hello@manuscribe.com.